Privacy Policy

 This Privacy Policy (hereinafter referred to as "the Policy") is formulated by [Company Name] (hereinafter referred to as "we/us") to explain how we collect, use, store, disclose, and protect the personal information you provide when using our e-commerce platform (including websites, mobile applications, etc., hereinafter referred to as "the Platform"). By using our Platform and services, you acknowledge and agree to the terms of this Policy.

1.1 Personally Identifiable Information

To complete transactions, provide services, and enhance user experience, we may collect personally identifiable information that you voluntarily provide, including but not limited to: name, email address, phone number, shipping address, billing address, payment card information (e.g., credit card number), and account login credentials (e.g., username, password).

1.2 Non-Personally Identifiable Information

We may automatically collect non-personally identifiable information through technologies such as Cookies, web beacons, and server logs, including but not limited to: IP address, browser type and version, operating system, date and time of access, pages viewed, links clicked, device model, and unique identifiers.

The information we collect will be used for the following purposes:

• Processing your orders, including order confirmation, product delivery, payment processing, and invoice issuance;
• Providing customer service and responding to your inquiries, complaints, or requests;
• Sending order-related notifications, such as shipment alerts and delivery status updates;
• Improving Platform functionality and user experience, as well as analyzing user behaviors and preferences;
• Sending personalized product recommendations, promotional information, or marketing content (you may unsubscribe at any time via the "Unsubscribe" option at the bottom of emails);
• Ensuring Platform security, preventing fraudulent activities, unauthorized access, and other illegal or non-compliant behaviors;
• Complying with applicable laws, regulations, government requirements, or judicial proceedings.

We promise not to sell your personal information arbitrarily. We may only share or disclose your information in the following circumstances:

• Sharing with Service Providers: To complete transactions or provide services, we may share information with third-party service providers, such as payment processors, logistics companies, warehousing providers, and marketing service providers. Such service providers may only use your information within the scope of providing services to us and must comply with strict confidentiality obligations;
• Disclosure Required by Law: We may need to disclose your information in accordance with applicable laws and regulations, government department requests, judicial proceedings, or legal litigation;
• Business Transfers: In the event of a merger, acquisition, bankruptcy liquidation, or other business transfers, your information may be transferred to third parties as part of business assets, and the transferee shall comply with the requirements of this Policy;
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• With Your Consent: We may share your information with your explicit consent.

4.1 Information Protection

We adopt reasonable technical and administrative measures to protect your personal information from unauthorized access, use, disclosure, alteration, or damage, including but not limited to data encryption, access control, security audits, and employee confidentiality training. However, please note that no method of network transmission or data storage can guarantee absolute security, and we shall not be liable for information leakage caused by force majeure or malicious attacks by third parties.

4.2 Information Storage

Your personal information will be stored on servers located within the United States or on servers of our authorized third-party service providers. The storage period will be determined based on the purpose of information use, requirements of applicable laws and regulations, and business needs. When the information is no longer needed, we will take reasonable measures to delete or anonymize it.

Pursuant to applicable laws and regulations such as the California Consumer Privacy Act ("CCPA"), you have the following rights (some rights apply only to residents of specific states):

• Right of Access: You have the right to request a copy of your personal information from us;
• Right of Correction: You have the right to request us to correct your inaccurate personal information;
• Right to Delete: You have the right to request us to delete your personal information (except as otherwise provided by law);
• Right to Restrict Processing: Under specific circumstances, you have the right to request us to restrict the processing of your personal information;
• Right to Data Portability: You have the right to request us to provide your personal information in a structured, commonly used, and machine-readable format, or to transmit it directly to another data controller (if technically feasible);
• Right to Opt-Out of Sale: You have the right to refuse the sale of your personal information (if applicable).

If you wish to exercise the above rights, please contact us via [Customer Service Email/Phone]. We will respond to your request within the time limit specified by applicable laws and regulations. To ensure the security of your information, we may require you to provide identity verification information.

We may use Cookies and similar technologies (such as web beacons) to identify your device, record your browsing preferences, simplify the login process, and track the effectiveness of marketing campaigns. You can disable Cookies through your browser settings, but this may affect the normal use of certain Platform functions. For more details on the use of Cookies, please refer to our Cookie Policy (if separately formulated).

Our Platform is not intended for children under the age of 13, and we will not intentionally collect personal information from children under 13. If we discover that we have inadvertently collected information from a child under 13, we will immediately delete such information. If you are a child's guardian and find that your child has provided information to us, please contact us via [Customer Service Email/Phone].

We may modify this Policy from time to time based on business development and changes in laws and regulations. The revised Policy will be posted in a prominent location on the Platform (e.g., the bottom of the homepage) with a clearly indicated effective date. If the modifications materially affect your rights, we will notify you in advance via email or Platform notification. Your continued use of our Platform and services constitutes acceptance of the revised Policy.

If you have any questions, complaints, or suggestions regarding this Privacy Policy, or need to exercise relevant rights, please contact us through the following channels:

• Company Name: [Company Name]
• Mailing Address: [U.S.-based Mailing Address]
• Customer Service Email: [Customer Service Email]
• Customer Service Phone: [U.S.-based Customer Service Phone]